Footy Nation – Privacy Policy (Updated 2025)
Effective date: 6 October 2025
Footy Nation (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled fairly, lawfully and securely.
This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, make a booking, sign up for marketing, or otherwise interact with us.
1. Who We Are (Data Controller)
Footy Nation 28A Princes Street Southport Merseyside PR8 1EQ
Email: hello@footynation.com Data Protection Officer: dpo@footynation.com
We act as the Data Controller, meaning we determine how and why your data is processed.
2. What Personal Data We Collect
We may collect the following categories of personal data:
Information you provide to us
- Name
- Contact details (email, telephone number, postal address)
- Date of birth (for age verification and booking eligibility)
- Account login details (if applicable)
- Preferences and interests
- Payment details (processed securely by third-party payment providers – we do not store card numbers)
Information collected automatically
- IP address
- Browser type/device
- Pages visited and actions taken
- Cookie data (see section 10)
Information from third parties
- Marketing tools such as Mailchimp
- Website analytics such as Google Analytics
- Social media platforms such as Facebook (e.g., Pixel tracking)
3. Legal Bases for Processing
We process your data under one or more of the following lawful bases:
Purpose | Legal Basis |
To process bookings or orders | Performance of a contract |
To manage your account | Performance of a contract |
To verify your age | Legal obligation / Legitimate interest |
To send marketing communications | Consent |
To respond to enquiries or complaints | Legitimate interest |
To improve our website and services | Legitimate interest |
To comply with financial or legal requirements | Legal obligation |
4. How We Use Your Personal Information
We use your information to:
- Process bookings and orders
- Manage your customer account
- Verify age where required
- Communicate with you about your bookings
- Send marketing communications (if you have given consent)
- Conduct customer research and surveys
- Improve our services, website performance and customer experience
- Provide targeted advertising where permitted
- Keep internal records and comply with legal obligations
5. Marketing Communications
We will only send marketing emails if:- You have opted-in to receive them, or
- You are an existing customer and we have a legitimate interest to do so (soft opt-in)
- Clicking “unsubscribe” in any marketing email
- Emailing hello@footynation.com
6. Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected. Typical retention periods:
- Customer account information – up to 6 years after last interaction
- Booking records – 6 years (legal and accounting requirements)
- Marketing data – until you withdraw consent
- Website analytics – up to 26 months (standard Google Analytics retention)
After these periods, data is securely deleted or anonymised.
7. Security
We use appropriate technical and organisational measures to protect your data including:- Encrypted connections (HTTPS)
- Firewalls and secure servers
- Access controls and staff training
- Regular security monitoring
- Clicking “unsubscribe” in any marketing email
- Emailing hello@footynation.com
8. Sharing Your Data
We may share your data with trusted third parties, including:
- Mailchimp – email marketing
- Facebook Pixel – targeted advertising
- Google Analytics, Search Console & Ads – analytics and advertising
- Moz – SEO tools
- ZoHo Desk – customer service platform
- Payment providers – for processing bookings
- Professional advisers (legal or accounting)
These organisations act as Data Processors and can only use your data according to our instructions.
We do not sell your data.
9. International Data Transfers
Some processors (e.g., Mailchimp, Meta, Google) may transfer data outside the UK.
Where this occurs, we ensure adequate protections are in place, such as:
- UK International Data Transfer Agreements (IDTA)
- Standard Contractual Clauses (SCCs)
- UK Addendums
- Approved transfer safeguards
10. Cookies & Tracking Technologies
Our website uses cookies to:
- Recognise you when you return
- Analyse website traffic
- Improve site performance
- Support targeted advertising
Types of cookies we use:
- Essential cookies – required for the site to function
- Analytics cookies – Google Analytics
- Marketing cookies – Facebook Pixel
- Preference cookies – store your settings
You can accept or decline cookies in your browser settings.
Full details are in our Cookie Policy.
11. Third-Party Links
Our website may contain links to external websites. Once you leave our site, we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any sites you visit.
12. Your Rights (UK GDPR)
You have the right to:- Access your personal data
- Rectify inaccurate information
- Erase your data (in certain situations)
- Restrict or object to processing
- Withdraw consent at any time
- Data portability
- Complain to the Information Commissioner’s Office (ICO)
ICO website: www.ico.org.uk
13. How to Request Your Data
You may request a copy of the personal information we hold about you at any time by emailing:
hello@footynation.com
Or writing to:
Footy Nation
28A Princes Street
Southport
Merseyside
PR8 1EQ
We will respond within one month, as required by UK GDPR.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
We will post the latest version on this page and note the updated date at the top.